A high-touch implementation service where the vendor configures the product, migrates documents, trains users, and supports the first weeks of use, usually bundled into enterprise pricing.

Sold as a mark of premium service, and frequently required because the product cannot be adopted without weeks of a vendor employee sitting alongside your team.

• Service Concealing Friction: The more hand-holding an implementation needs, the more of it gets described as luxury.
• Ends Before the Hard Part: The gloves come off around the time real matters start running through it.
• House-Cleaning Reality Check: Like a kitchen that comes with a chef for the first fortnight, because nobody could work out the hob otherwise.

Love Island (Season 6): the villa tour on day one, champagne on the terrace and every beautiful corner shown off, filmed before a single difficult conversation has happened.

“Every enterprise deployment includes white-glove legal onboarding from our specialist team.”

“A vendor engineer spent three weeks with us configuring templates and training staff, because the product could not be set up without them.”